System slowdown

[X3]

Wilst I never mentioned firewall on my post/topic I wonder how your reply could in anyway respond to my comment/post/topic since nohere is/was it mentioned...

However to reply to your questions...

The firewall is Norton 2006 as is the antivirus.... The windows firewall is off...

No compression is used anywhere since I use it to tranfer PC to PC...

The IP used for these tranfers is on the allowed list for the networking part of the firewall as is also the Networkcard used...

My system is 150% free of virus/trojas/adware/malware (alg.exe is the real deal) and so forth check every day (as well as defragging)... Having the the ICS unabled is no better... disconnecting from internet (phisically) shutting down firewall and antivirus, makes no diference...

I have an Abit AN7 motherboard bios 1.9
Belkin gigabit network card/wired
Windows XP pro SP2 all updates to today
1 maxtor 80GB HDD with OS and software..
2 Maxtor SCSI 300GB disks (non raid)
2 Plextor 716A
I leadtek 256mb DDR
1 Leadtek PVR2000

**all latest drivers and updates...

ICS connection sharing for xboxlive
anotherPC (betatest PC) non internet access
Security is the firewall Norton 2006/antivirus 2006
*cable modem (RJ45) Broadband NTL

I will still post a log...

Unfortunatly I will also discontinue the use of Flasfxp after less than a week of use and buying it.... consider the money I spent a gift since you dont refund.... your product is very buggy and only works properly as a trial.... Go figure... activate it and it behaves like a piece of you know what....

A waste of money... Bad customer service (none so far from website postings not forum).... http://www.inicom.net/pages/en.contact.php

Website support is a laugh, quite honestly after the few days I have posted my woes and suggestions all I get is some apathic replies and moans and then some...

I liked Flashfxp as a trial overall I feel as I was lured into buying it...

as for the matter at hand... between your first reply and now the latest... read the Posts reply accordingly...apology accepted...

@TWDESIGNS

Piggy back all you want mate but make your reply/addition relevant to the Original poster/topic issue posted, watering it down is not nice, but I know this was not your intention...

I dont mean to sound rude/disrespectful to anyone here but call this what it is for the admin....

Learning Curve

Sorry about the rant eh?

[Seome]

(This message mostly irrelevant due to bigstar's post above but leaving for people who have a speed issue where alg.exe is not the high CPU user)

With problems of CPU speed usage on the local computer the firewall is the culprit in a very significant majority of the cases so that is the best place to start troubleshooting. It does not look like I explained this sufficiently originally but as I said in my PM, I thought you were the one who sent the email on the topic and linked to this thread and firewalls were mentioned there.

Norton Internet Security and Norton Internet Firewall have a component named something like "Internet Worm Protection" in the firewall which has been found to slow FlashFXP down as this component scans all data that passes through the Firewall. Any byte-level scanning of the Anti-virus software that may also be turned on in Norton could significantly slow down your computer during file transfers.

Another question on the firewalls, did this problem not occur before you registered your software? If it only occurred after registering it is likely that your Firewall is no longer giving exception status to FlashFXP because of the changed executable with registering. Can you please try removing FlashFXP.exe from your firewalls exceptions list and then re-adding it? The IP address allowance you have set in your firewall allows the connection to be made but won't necessarily cause FlashFXP or data from that location to be trusted by your computer's security.

Thats all on the firewalls, hopefully that and the earlier things are enough to rule out those issues. You are correct that it does not sound like a Firewall or Anti-virus issue as one of the Norton services would be expected to have high CPU usage during the slowdown, but it is possible that there is an issue with how those services tie in with the alg.exe service.


The high CPU usage by alg.exe does suggest the problem is somehow related to the way ICS is working on your machine. Does the alg.exe usage jump on your "host" machine during transfers even if the transfers should not be involving that machine at all, say from your beta test machine to your xbox? Is there any reason you can think of that your other machines may be using the ICS connection during a file transfer? A complete session log for one of these connections could be helpful, to copy easily copy a log just right click on the lower right Session Log window in FlashFXP and select "copy to clipboard" and then paste the log in a reply message. We especially need the beginning headers/first commands and a few succesful/unsuccesful file transfer commands.

Best Regards,

-Chris
Inicom Networks Support


PS. You mention poor/non-existant support from our Contact Us forms. I cannot find any messages sent from you on this topic in our support system, most messages receive a reply within a day or two. Did you send the messages to support? All Contact Us forms to support/information/sales go directly to our support staff and are generally answerd promptly.

[X3]

@bigstar

Binding socket to IP is a 3.4 beta addition the 3.2 doest share I believe... I had transfer/rename/overrite issues with this beta version... so no I wont try that....
But I had same slowdown issues with that version too (as per my first post).

I have tried combinations of settings and even disabling firewalls/ICS/antivirus and so on...

As a fact in one of any transfer with FlashFXP if you terminate the alg.exe service flashfxp will loose connection to site connected... (alg.exe is connected to ICS and windows firewall mainly) but as the name states is application layer gateway... I am willing to bet that there is some sort of code flashfxp core that is communicating (shall we say) in 'unusal' way with alg.exe... this is only to be found out by the Developers of FlashFXP.

@Seome

I cant begin to say its not a firewall as mentioned now 3 times.... since I switch them (antivirus/firwall) off and still experience the same scenario.... So if it's switched off (processes terminated) it cant possibly be that.... can it?

I have configured my firewall and reasigned your flashfxp service to the allowed IP's/permit all communications after I registered because I restaured a disk image (Acronis true Image 9 build 2337) of my xp installation (same as reeinstalling xp but not) so it cant be that either.... (ok?)

Unless I use flashfxp the process alg.exe stays at nil% of CPU usage regardless of what I do with ICS...

****removed log***** reason (im not working for you for free)

As for your last comment on my support submissions you can be 100% sure I have placed several and none were yet replied... half more than one day ago and the latest yesterday (20 hours +/-) If you cant find them well isnt that just convinient....

Not that I am trying to insinuate anything here....

Just that there's a weel missing on your truck somewhere

Have fun now... I have had just about enough....

@bigstar

Man I have lost almost 3 days with this piece of dump dont take this the wrong way man but I really have a live besides banging my head against the wall trying to sort out other peoples ill software that above all they charge for.... there's better for free out there....

Im out.... nite nite....