Harm,
Actually we recommend people use the Contact Us form for assistance instead of emailing us directly. All messages go to the same place but the email messages are sometimes blocked by spam filters along the way, we receive contact us forms immediately. If someone does not receive a response to a Contact Us message within a two day period the problem is usually that there is a spam filter blocking our reply message from arriving or the user entered an incorrect or invalid email address in the contact form. In some rare cases emails must be forwarded to a developer for comment or a specific person in sales to handle and those responses will take more than the 24 hours/next business day time limit we try to reach. If a message does not receive a response within a reasonable time frame they should message us again with an email address they know works and make sure that any spam filters they may have are not blocking our emails.
-Chris
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