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Old 05-18-2004, 09:39 PM   #1
Shorty
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Join Date: Oct 2001
Posts: 53
Default Not getting confirmation email

I have been a long flashfxp user, but never really bothered to update my ID or anything in here, until now that I actually needed it.
I went to the "Custumer Portal", choose to register a new login, put in my email, selected 1 of the licenses, and then it came up with a "Please answer your secret question to confirm your identify." but I never set up on, so it doesn't even have anywhere for me to write it and just a "Answer" and "Reset" buttons. If I click on Reset, nothing happens (since there's nothing to do in that page) and if I click on Answer, it takes to another page with absolutely nothing on.
Any ideas how I can get that l/p so I can upgrade the license?
Thanks.
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Old 05-19-2004, 07:10 AM   #2
Mouton
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The secret question page should only show if you have a secret question.
Let me check the script. There's probably a little bug there.
brb

*edit:
there, retry. There was a problem with multiple accounts and secret questions.
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Old 05-19-2004, 09:04 AM   #3
Shorty
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Quote:
Originally posted by Mouton

*edit:
there, retry. There was a problem with multiple accounts and secret questions.
I tried it earlier on, and it seemed to have worked, because I got the thing saying that it sent the email to my email account, but it's been an hr and no email yet.
Does it take long for the email to be send, or was it supposed to be instantly? Or perhaps the script still a bit messed up for accts with multiple registrations?

Thanks

edit: don't think it's working still as it's been almost 3 hrs and still nothing.
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Old 05-19-2004, 06:56 PM   #4
Mouton
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I have an email with multiple registrations, like yours.
I was sent my email within seconds.

If you don't receive the email, it's either because it's the wrong email address or your server or email client discard the message as junk.

Contact me or Linkster so we can check the email associated with your account. I see 3 emails for you (@yahoo, @hotmail and what seems to be your bb isp domain name). The password reset email are sent to that last one.
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