I personally would understand if I had not delt with key locked software before. A key can be generated and emailed to the people who purchased it. I have had software that actually takes info from your computers hardware and creates a key based on that which locks to that system only and never had to wait.
I run a business and deal with glitches all the time, but never does my customer wait for a response like I have. I sent 2 emails and neither of them was replied to stating that a problem was present.
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