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Old 09-16-2003, 10:40 PM   #1
KwayCzar
Junior Member
FlashFXP Registered User
 
Join Date: Sep 2003
Posts: 2
Angry Registration information

Before registering your software, I knew for sure when paying with paypal the registration key will be the paypals name account. So I emailed your customer service to make sure and asked if I can have a custom information. After I received "sure" reply from sales@flashfxp.com I registered the software with my fathers paypal account and then I sent the custom reg information. After 12 hours had pass I receive this email from order@flashfxp.com :

Hello,

I'm sorry but you did not consult with our technical support team. I am not
sure who you talked to. I have consulted with them and they have never made
such a claim. We will not modify an existing key once it has been purchased.

Regards,
FlashFXP Support
---------------------------------------------------------


Reason why I registered your software so I can have the warm fuzzy feeling everytime I look at the about box.
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Old 09-17-2003, 11:40 AM   #2
Linkster
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Administrator
 
Join Date: Oct 2001
Location: New Mexico, USA
Posts: 1,070
Default

I'm sorry, your email to sales (which I answered), did not specify paypal as the payment method. ShareIT is the primary processor, and DOES support specifying whatever name you wish to register the software. Paypal obviously doesn't, but I will work with Charles and you to get this issue worked out.

Thanks for your patience.
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