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Old 10-22-2010, 10:39 AM   #1
cdun2
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Join Date: Oct 2010
Posts: 24
Default Cannot Connect to SFTP Site

I am a first time user, and having some real problems trying to connect to an SFTP site. The software is running on Windows 7 Pro, 64 bit.

When attempting to connect, I get the following responses:

FlashFXP 4.0.0 (build 1488) [RC 2]

WinSock 2.0 -- OpenSSL 1.0.0a 1 Jun 2010
[L] Connecting to SFTP_1 -> DNS=sftp.metavante.com IP=206.71.17.45 PORT=22
[L] Connection failed (Connection refused)
[L] Delaying for 120 seconds before reconnect attempt #1
[L] Connecting to SFTP_1 -> DNS=sftp.metavante.com IP=206.71.17.45 PORT=22 (attempt # 1)
[L] Connection failed (Connection refused)
[L] Delaying for 120 seconds before reconnect attempt #2
[L] Connecting to SFTP_1 -> DNS=sftp.metavante.com IP=206.71.17.45 PORT=22 (attempt # 2)
[L] Connection failed (Connection refused)
[L] Delaying for 120 seconds before reconnect attempt #3
[L] Connecting to SFTP_1 -> DNS=sftp.metavante.com IP=206.71.17.45 PORT=22 (attempt # 3)
[L] Connection failed (Connection refused)
[L] Delaying for 120 seconds before reconnect attempt #4

I've tried to enable session logging, but I get no log file (I guess that's because I can't establish a session). I have the credentials correct. How do I begin to troubleshoot this? Someone else here has been able to get into the site using WinSCP v3.8.

Update: I just tried WinSCP v 4.2.9, and I'm having the same problem. This machine is also running McAfee VirusScan Enterprise 8.7.0i (the client).

Last edited by cdun2; 10-22-2010 at 11:03 AM.
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Old 10-22-2010, 11:09 AM   #2
MxxCon
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i couldnt connect to that ip either.
i just ran a simple port scan to see what's available on that ip, but port 22 is closed. the only port that is open is 443, which is SSL.
Do you actually have SSH running on that server? If you do, does it have some firewall that could be blocking connections? Is that ssh server configured to allow external connections and not just from localhost?
You need to talk to the administrator of that server to figure out what's going on there.
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Old 10-22-2010, 01:31 PM   #3
cdun2
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I've discovered there may be more too it than I first thought. Another in our group has tried it and is having the same problem. His WinSCP 3.8 client works.

Thanks for your help.

cdun2
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Old 10-23-2010, 03:44 PM   #4
MxxCon
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i don't see how WinSCP can work when it's connecting to the same CLOSED port 22.. :/
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