For those of you still following this thread, the paypal problems have been resolved, and I finished MANUALLY re-processing all orders which were "hung". Anyone who was waiting for their key should have it now. Thanks for your patience regarding this issue...it turned out to be much larger than we originally thought. Oh, and yes...it's before Monday
While I know some of you were frustrated, please understand that we were not even able to get a full list of the "errored" transactions until last night....which is why we didn't email everyone about the delay. We have also improved our logging and debugging routines so that issues like this come to the surface sooner.
Despite the negative comments, I continue to believe we have the absolute best customer service of any company in our industry. Noone likes to work on Sunday, but I believe it was imperitive to get this issue resolved ASAP.
-Joshua
IniCom Networks, Inc.
Hybrid Mode
