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Old 06-14-2009, 11:16 AM   #1
tenzou
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Question Progress on restoration of lost license data?

Heya,

it's been roundabout 2 months now since the loss of license data happened.

Once the notice was up, I did both, send a normal eMail and used to contact form to supply the needed information to get my key reassigned.

To date I have not gotten any notification about receival, nor a new / reassigned key.

So I was wondering what your progress is on the issue?

Are you finished? Was I forgotten?

Would be nice if you could give me some information regarding that topic.

Thanks a bunch.
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Old 06-15-2009, 06:51 AM   #2
bigstar
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Hello,

A new license key has been issued to everyone contacting me via customer support.

Either you didn't get my reply, or I didn't get your message. Make sure you check your junk or bulk email folders.

The only way to get a new key is by contacting me.

Typically new keys are issued within an hour or less during business hours.
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Old 06-15-2009, 09:50 AM   #3
tenzou
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Hello, thanks for the reply.

I did not get any message from you, I checked my junk and bulk folders.

I submited a new request via the contact form.
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Old 06-16-2009, 01:53 PM   #4
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Got your message. Let me know if you have any other issues.
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