You're going to need to talk to someone in the sales department at iniCom Networks, With it being the weekend the earliest you'll get a reply is Monday. This issue is far more critical than something that can be handled on the forums.
You can use the contact form at
http://www.inicom.net/pages/en.contact.php (Message Type = Sales)
I'm not familiar with the gift certificate feature on the website. This feature is completely new to me, I wasn't even aware of it until now. Clearly it doesn't do anything.
There is a reseller program but I really don't know much about it.
My knowledge is limited to FlashFXP development.
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