Transfer Failed

[amyb74]

We keep getting Transfer Failed, see log below. Please advise what other information is needed to assist us.

* FlashFXP v[3 ].[4 ], build [1145 ], registered
* OS WinXP
* Running behind NAT/router Not sure
* Running firewall NO
* Running Antivirus Yes, Name [AVG]
* Network CABLE

additional info if related

* timestamped, and side prefixed FTP log
[13:42:08] [R] Opening data connection IP: 193.58.223.76 PORT: 2020
[13:42:08] [R] RETR 1005083 4700 medr.TIF
[13:42:08] [R] 150 Opening BINARY mode data connection for 1005083 4700 medr.TIF (114414 bytes).
[13:42:38] [R] 425 Unable to open data connection.
[13:42:38] [R] Transfer Failed!
[13:42:38] [R] PASV
[13:42:39] [R] 227 Entering Passive Mode (193,58,223,76,7,228).
[13:42:39] [R] Opening data connection IP: 193.58.223.76 PORT: 2020
[13:42:39] [R] RETR 1005083 4700 medr.TIF
[13:42:39] [R] 150 Opening BINARY mode data connection for 1005083 4700 medr.TIF (114414 bytes).
[13:43:09] [R] 425 Unable to open data connection.
[13:43:09] [R] Transfer Failed!
[13:43:09] [R] PASV
[13:43:09] [R] 227 Entering Passive Mode (193,58,223,76,7,228).
[13:43:09] [R] Opening data connection IP: 193.58.223.76 PORT: 2020
[13:43:10] [R] RETR 1005083 4700 medr.TIF
[13:43:10] [R] 150 Opening BINARY mode data connection for 1005083 4700 medr.TIF (114414 bytes).
[13:43:40] [R] 425 Unable to open data connection.
[13:43:40] [R] Transfer Failed!