update not working

[c00ljim]

Hi All,

When I click on the update, and the window pops up, i get the green dot for connecting to server, and i get a green dot for verification, then it just sits there, nothing else happens, any help for me?

[youpi]

http://forum.flashfxp.com/showthread.php?s=&threadid=5414

[Makc666]

http://forum.flashfxp.com/showthread.php?s=&threadid=5416

[c00ljim]

thanks to you both, however;
You do not have permission to access this page. This could be due to one of several reasons:
You do not have permission to access the page that you were trying to. Are you trying to edit someone else's post or trying to access administrative features? Check that you are allowed to perform this action in the Forum Rules.
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Logged in user: c00ljim [logout]


thats what i get when i try to access either of those threads

[Makc666]

c00ljim
I think there must be an activation link in your email box from this forum...
When you click, your account will be activated...

[c00ljim]

been there done that
i also now can not access the customer portal either, as it is saying i dont exsist.
this is a fully LEGAL copy of flash, why cant someone from inicom fix this. this is how a paying customer gets treated. i am not a happy person at all. paid for software, and wait days for support or help, what kind of crap is that. oh and btw makc, if i wasnt activated, i wouldnt be able to post. update, the reason i could not access those threads was because i didnt supply my id number, now i have, and i can access those threads, however, they are useless to me as once again i cannot access the portal. *sigh*

[Makc666]

c00ljim
https://secure.flashfxp.com/customerportal.php

Don't have a password?
Request yours now!
https://secure.flashfxp.com/customerportal.php?action=newpwd

Be attentive ;)

[c00ljim]

check my previous post closely makc, it is NOT accepting me, it says user does not exist, even when i try to request a new pass, and list my email that i regged with, it still is NOT seeing me. thanks though, bro, i appreciate the fact that you are trying to help. :) obviously, someone from flash needs to step in at this point to rectify this particular problem.....this is what i get after i enter my VALID email address: This email address / username isn't in our database. Sorry.

[Makc666]

Originally posted by c00ljim
check my previous post closely makc, it is NOT accepting me, it says user does not exist, even when i try to request a new pass, and list my email that i regged with, it still is NOT seeing me. thanks though, bro, i appreciate the fact that you are trying to help. :) obviously, someone from flash needs to step in at this point to rectify this particular problem.....this is what i get after i enter my VALID email address: This email address / username isn't in our database. Sorry.

As I remember "FlashFXP Registered User" notice is connected some how with user database. So if it is realy so, than your registration entry is already in database. If it "FlashFXP Registered User" checks only sequence of serial number, than I think you have to wait some time or to write to
https://secure.flashfxp.com/help/contact.php

About database I may be wrong because in forum we use FlashFXP ID:
For priority support please enter your FlashFXP ID. Your FlashFXP ID is located in the about box.Please use the following format XXX-XXXX-XXX
If you don't have a FlashFXP ID please leave this field blank.
So maybe its sequence is only checked! :rolleyes:

[bigstar]

You need to contact support@inicom.net, Only they can help you with this problem.

[c00ljim]

i did still waiting for response.

[Linkster]

It is the weekend. We will deal with your request in due time (By Monday morning at the latest). Do you expect free support 24x7? :)