Registration Problems

[Grzyb]

I have sent 2 e-mails to support@inicom.net and also to support@flashfxp.com

I have yet to receive a reply from the first e-mail address & my e-mails get bounced from the second one....


Basically here is my problem....

Today I have Updated my purchased copy of FlashFXP via the Update feature to Beta 1030, on restarting I receive the error

This registration key has been disabled??

I purchased 2 copies via Paypal on 31st July 2004 and have a copy of the purchased e-mails...

One copy was for myself, the other copy was for a friend who couldn't use the paypal system

Because both copies were purchased using the same paypal account, the Name/e-mail details were the same, but I was sent two different reg files.

My friend then wanted his own name in the about box and emailed yourselves, you were able to sort him out, but warned him not to use the old reg details.

I now find that the "other" legitimate reg has been blacklisted as well??

I can access the Customer Portal on your website and resent the Key again, but I still receive the same error message above...

I beleive that because you have blacklisted my friend's original registration details, mine has also been blacklisted as well,

I suspect the only way round this is to issue a totally new reg code.

My FlashFXP ID is 132-xxxx-xxx

I only wanted to help a friend who couldn't use the paypal system to purchase a copy of your software and now I've been blacklisted, kinda ironic when you come to think about it, his version is working fine by the way!!!

Hope you can help

[bigstar]

Since all of the purchase information was identical both keys became disabled. Even though the two keys may visually appear different they use the same data to generate the key.

All support must be addressed to support@inicom.net

Contact support and tell them the situation or referr to this thread. They should have no problem issuing you a new key.

[Grzyb]

Originally posted by bigstar
Since all of the purchase information was identical both keys became disabled. Even though the two keys may visually appear different they use the same data to generate the key.

All support must be addressed to support@inicom.net

Contact support and tell them the situation or referr to this thread. They should have no problem issuing you a new key.

I have sent e-mails.... 4 in total and have yet to hear a reply....I will try again....This time referring to this thread....

[Voodoo]

I hope this gets sorted out real quick. Grzyb did me a favour by bying me a license and now he is the one pulling at the shortest end. Come support, sort this out.



Cheerz
Voodoo

[Raccoon]

This issue has been resolved.

Thank you guys for the patience and consideration in this matter. We apologize for any inconvenience and hope to address the problem with our new ordering system.

[Voodoo]

Originally posted by Raccoon
This issue has been resolved.

Thank you guys for the patience and consideration in this matter. We apologize for any inconvenience and hope to address the problem with our new ordering system.

Thanks, much appreciated. I am sure Grzyb will be happy.

Cheerz
Voodoo