That's sad. However, I would like to remind you that these forums are not the official way to communicate with iniCom's staff. You can mail them at firstname.lastname@example.org
These forums are here so users can help each other with configuration and usage problems. Some developers also use them to read about bugs and new features requests. The sales have never been part of it.
It is very unlikely that you ever get a solution to your problem here. Use the website or mail them instead. One of you seems to have problems with the web form; trying to mail them using a real mail client would be a good idea (maybe the form is broken).